Google Business Profile Messaging: Enabling and Responding to Inquiries

Getting started with Google Business Profile messaging: How to enable messaging and respond to inquiries

With messaging, customers can easily reach out to business owners and get quick answers to their inquiries. It’s a great way to connect with potential customers and build relationships with your existing ones.

  1. Log in to your Google Business Profile account and navigate to the “Messaging” tab.
  2. Click “Turn On Messaging” and provide a phone number that can receive text messages.
  3. Once you verify your phone number, you can start receiving messages from customers.

Now that you have enabled messaging, you can start responding to inquiries from customers. Here are some tips on how to respond effectively:

  1. Respond promptly: Customers expect quick responses to their inquiries, so make sure you’re checking your messages frequently and responding promptly.
  2. Be friendly and professional: Make sure your tone is friendly and professional. Remember that your messages are a reflection of your business, so make sure you’re representing it well.
  3. Keep it short and sweet: Customers don’t want to read a novel when they’re looking for a quick answer to their question. Keep your messages short and to the point.
  4. Provide helpful information: Make sure you’re providing helpful information in your responses. If a customer is asking about your hours of operation, for example, make sure you provide the information they need.
 By following these tips, you can provide excellent customer service and build strong relationships with your customers through messaging on Google Business Profile.

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