In this episode, we dive into Google Business Profile (GBP) Q&A and how it’s shaping the way businesses interact with customers online. As consumers increasingly rely on Google to get quick answers before making decisions, your GBP Q&A section can make the difference between gaining a new customer or losing them to a competitor.

Local SEO expert Alison Evans breaks down how businesses can effectively manage and optimize their GBP Q&A, from answering common customer questions to proactively posting helpful information that builds trust. She explains which types of questions matter most, common pitfalls to avoid, and why many businesses are leaving opportunities on the table by neglecting this feature.

Alison Evans walks us through strategies for monitoring questions, crafting accurate and engaging responses, and using Q&A to showcase your expertise, highlight key services, and drive action. You’ll also learn how an optimized Q&A section can improve local search rankings, enhance customer experience, and strengthen your online reputation.

Whether you’re a small business owner or managing multiple locations, this episode will help you harness the power of GBP Q&A—ensuring your business stands out, stays relevant, and thrives in 2026 and beyond.

I hope you find it insightful, and I’m always interested in hearing your thoughts.